Terms and Conditions

1. Who these Terms apply to

These Terms and Conditions (Terms) govern your use of the following websites and the Lori application (together, our Services):

We also currently operate getlori.tech, which will be retired and redirected to lorivolunteer.org. These Terms apply to it in the meantime.

In these Terms, 'BetterActs', 'we', 'us' and 'our' refer to whichever of BetterActs Pty Ltd or BetterActs Collective Inc. operates the Service you are using. The two are separate legal entities, and each is responsible only for its own Services, obligations and activities. Lori is operated exclusively by BetterActs Collective Inc.

By using any of our websites, submitting an Expression of Interest, creating a Customer account on Lori, or registering as an End User on Lori, you agree to be bound by these Terms. If you do not agree, do not use our Services.

Where a Customer and BetterActs have signed a separate written agreement covering the same subject matter, that agreement prevails to the extent of any inconsistency.

2. Definitions

Customermeans an organisation that creates an account on Lori to manage its own volunteers, and includes any individual who creates or administers that account on the organisation's behalf.

End User or Volunteermeans an individual invited by a Customer to register and use Lori as a volunteer of that Customer's organisation.

Customer Data means any information a Customer or its End Users submit to, or generate within, Lori — including End User names, contact details, availability, roles, shift records and any other volunteer records.

Personnelmeans a party's officers, employees, contractors and volunteers.

Fees means the amounts payable by a Customer for a paid plan, as set out in the Lori app at the time of purchase.

3. Expressions of Interest

Our website contact forms are used to receive Expressions of Interest, for example from prospective Customers, volunteers, partners or supporters. Submitting an Expression of Interest does not oblige us to accept, respond to, or act on it, and does not create a volunteering arrangement, contract, or membership of any kind.

4. Eligibility and capacity

To create a Customer account you must be at least 18 years old and authorised to bind the organisation you are creating the account for. By creating a Customer account you warrant that you have that authority.

Where a Customer invites an End User who is under 18, the Customer is responsible for ensuring that the End User has capacity to agree to these Terms or that a parent or guardian has agreed on their behalf, and for obtaining any consent required to collect that person's information.

5. Licence to use Lori

Subject to these Terms and, for paid plans, payment of Fees, we grant each Customer a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use Lori for the purpose of managing the Customer's own volunteer program, for the duration of the Customer's subscription. End Users may access Lori under that licence for the purpose of their volunteering with the relevant Customer.

This licence does not permit you to resell, sublicense, white-label, or provide Lori as a service to any third party.

6. Lori accounts

6.1 Customer accounts

If your organisation creates a Customer account, you are responsible for:

• ensuring the information you provide about your organisation and account is accurate and kept up to date;
• keeping account credentials confidential, controlling who has administrator access, and promptly revoking access for people who no longer need it;
• notifying us as soon as practicable if you become aware of any unauthorised access to your account;
• having all necessary rights, consents and lawful basis to submit your End Users' personal information to Lori and to invite them to register, including compliance with the Privacy Act 1988 (Cth), State and Territory working-with-children and police-check legislation, and any other applicable law;
• giving your End Users your own privacy notice or equivalent information about how your organisation handles their personal information; and
• managing your own volunteers' access, roles and permissions within Lori.

As between BetterActs and a Customer, the Customer remains responsible for its Customer Data and for its own compliance with the laws that apply to its volunteer program. BetterActs provides Lori as a tool to support that program.

6.2 End Users

If a Customer invites you to register as a volunteer, your relationship with that Customer — including your volunteering arrangement and how that organisation handles your personal information — is governed by your agreement with that Customer, not with BetterActs. These Terms govern only your use of the Lori app itself.

When using Lori as an End User you agree to:

• keep your account details and password confidential;
• keep your profile information accurate and up to date;
• use Lori only for lawful purposes connected with your volunteering for the Customer that invited you; and
• not share, copy or misuse other users' personal information accessed through Lori.

A Customer may remove your access to Lori at any time, including when your volunteering arrangement with them ends. We may suspend or remove your access in accordance with section 12.

If you have questions about personal information held about you in Lori, contact the Customer organisation that invited you in the first instance. See section 10.

6.3 Our role in relation to Customer Data

Customer Data belongs to the Customer or its End Users, as applicable. We claim no ownership of it.

Each Customer grants us a non-exclusive licence to host, store, copy, transmit, display and process its Customer Data solely to the extent necessary to provide, maintain, secure and support Lori, and only in accordance with the Customer's instructions (given through its use of Lori's features) or as required by law. This licence ends when the Customer Data is deleted under section 13.

We will not:

• use Customer Data for our own independent purposes;
• use Customer Data to train, fine-tune or evaluate machine learning or artificial intelligence models;
• sell Customer Data or disclose it to any third party for that party's own purposes; or
• disclose one Customer's data to another Customer.

We may generate and use aggregated, de-identified statistics about use of Lori (for example, total shifts scheduled across the platform) provided those statistics do not identify any Customer, End User or individual.

A Data Processing Agreement is available on request for Customers who require one.

6.4 Feedback

If you send us feedback, suggestions or bug reports, you grant us a perpetual, irrevocable, royalty-free licence to use them to improve our Services, without obligation to you. Please do not include personal information about volunteers in a bug report unless it is necessary to diagnose the problem.

7. Beta software

Lori is currently in beta. It is under active development and testing. Customers and End Users acknowledge that:

• Lori may contain bugs, errors or defects, and features may not work as intended;
• Lori may experience downtime or interruptions without notice;
• features and functionality may change, be added, or be removed during the beta period; and
• we do not offer a service level agreement or guaranteed uptime, response or resolution times during the beta period.

Please report bugs to help@betteractscollective.org. We will take reasonable steps to maintain the integrity of Customer Data, but during the beta period Customers should not rely on Lori as their sole record for critical or time-sensitive volunteer information, and should keep an independent copy of information they cannot afford to lose. Lori's export function is available for this purpose.

We will notify Customers when Lori exits beta.

Nothing in this section excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

8. Plans, trials, fees and payment

8.1 Plans

Lori is offered on a free plan and one or more paid plans. Current plan features and pricing are set out in the Lori app. End Users are never charged. All Fees are payable by the Customer.

8.2 Free trial

We may offer a free trial of a paid plan. Trials do not require payment details at sign-up. At the end of a trial the Customer's account reverts to the free plan unless the Customer chooses to subscribe. One trial is available per organisation.

8.3 Payment

Payments are processed by Stripe. We do not collect or store full card details; these are handled directly by Stripe under Stripe's terms and privacy policy. By subscribing, the Customer authorises Stripe to process payment on our behalf.

8.4 Renewal and cancellation

• Paid plans renew automatically each billing period unless cancelled before the renewal date.
• A Customer may cancel or downgrade at any time through the Lori app. Cancellation takes effect at the end of the current billing period, and the Customer retains access to the paid plan until then.
• We will send a reminder to the Customer's registered email address before each renewal of an annual plan.

8.5 Non-payment

If a payment fails, we will notify the Customer and allow at least 14 days to resolve it before downgrading the account to the free plan. We will not delete Customer Data because of non-payment; see section 13.

8.6 GST

BetterActs Collective Inc. is not currently registered for GST, and Fees are not subject to GST. If we become registered, we will give Customers at least 30 days' notice before GST is added to Fees, and a Customer may cancel without penalty before that change takes effect.

8.7 Refunds

Fees already paid are not refundable except:

• where required under the Australian Consumer Law;
• where a Customer cancels because of a change we make under section 9, in which case we will refund the unused portion of the current billing period on a pro-rata basis; or
• at our discretion in the circumstances of a particular case.

Nothing in this section limits any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

9. Changes to pricing, features and these Terms

We may change our Fees, plan features, or these Terms — for example to reflect new functionality, changes in our costs, or changes in law.

Where a change is materially detrimental to a Customer, including any increase in Fees, removal of a material feature, or a change that materially reduces a Customer's rights:

• we will give the Customer at least 30 days' notice by email to the address registered on the account and by notice in the Lori app;
• the change will not take effect until that notice period ends; and
• the Customer may terminate its subscription at any time before the change takes effect, without penalty, and receive a pro-rata refund of Fees paid for the unused portion of the current billing period.

For all other changes, we will publish the updated version on our websites and in the Lori app with a revised 'last updated' date. Changes apply prospectively only.

If a Customer continues to use Lori after a change takes effect, the change applies to their continued use. This does not affect the Customer's right to terminate under this section.

10. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. It explains that Customers are responsible for their own volunteers' personal information, and that we process Customer Data as a service provider on the Customer's behalf.

Customers should read the Privacy Policy's disclosure of where data is stored, including outside Australia, before entering personal information into Lori.

11. Acceptable use

When using our Services, you must not:

• use them for any unlawful purpose or in a way that infringes the rights of others;
• attempt to gain unauthorised access to our systems, or to any account or Customer Data you are not authorised to access;
• upload or transmit anything defamatory, harassing, discriminatory, or containing malicious code;
• conduct penetration testing, vulnerability scanning or security research against Lori without our prior written consent (we will consider reasonable requests — email help@betteractscollective.org);
• use automated tools to scrape, copy or extract content or data without our written permission;
• attempt to circumvent Lori's payment or plan-limit features;
• resell, sublicense or provide Lori as a service to a third party; or
• use Lori to send unsolicited commercial messages in breach of the Spam Act 2003 (Cth).

Customers are responsible for their End Users' compliance with this section.

12. Suspension

We may suspend a Customer's or End User's access to Lori where:

• we reasonably believe these Terms have been breached;
• suspension is necessary to protect the security or integrity of Lori or other users' data; or
• we are required to do so by law.

Before suspending, we will give notice and a reasonable opportunity to remedy the issue, unless the breach is serious, the risk to security is immediate, or we are legally prevented from giving notice. Where we suspend without prior notice, we will tell the Customer as soon as reasonably practicable and explain why. Suspension will be limited in scope and duration to what is reasonably necessary.

Suspension of a Customer account does not extend the billing period, but we will credit Fees for any period of suspension that we later determine was not justified.

13. Term, termination and your data

13.1 Termination by a Customer

A Customer may terminate at any time by cancelling in the Lori app or emailing help@betteractscollective.org. Termination takes effect at the end of the current billing period unless the Customer requests otherwise.

13.2 Termination by us

We may terminate a Customer's account:

• on 60 days' notice, if we discontinue Lori or a plan, in which case we will refund Fees for the unused portion of the current billing period on a pro-rata basis; or
• immediately, if the Customer materially breaches these Terms and does not remedy the breach within 14 days of written notice, or if the breach cannot be remedied.

13.3 Data export and deletion

• Customers can export their Customer Data from Lori at any time during the subscription, and for 30 days after termination.
• We will retain Customer Data for 30 days after termination to allow recovery, then permanently delete it, with backups purged within a further 30 days.
• A Customer may ask us to delete its Customer Data earlier by emailing help@betteractscollective.org. We will action verified requests within 30 days and confirm in writing.
• We may retain records we are required to keep by law, such as billing and transaction records.

13.4 Survival

Sections 6.3, 6.4, 14, 15, 16, 17 and 20 survive termination.

14. Intellectual property

Unless otherwise indicated, all content on our websites and within Lori — including text, logos, graphics, software, and design — is owned by or licensed to BetterActs and protected by copyright and other intellectual property laws. You may use our Services for their intended purpose, but must not reproduce, distribute, reverse-engineer, decompile or modify our content or software except to the extent permitted by law.

Customer Data remains the property of the Customer or its End Users, as applicable.

15. Customer warranties and indemnity

Each Customer warrants that:

• it has the right to provide its Customer Data to us and to grant the licence in section 6.3;
• its collection and use of its End Users' personal information complies with applicable law; and
• its use of Lori complies with these Terms.

A Customer indemnifies us against direct loss we reasonably incur arising from a third-party claim caused by the Customer's breach of the warranties above, except to the extent the loss is caused by our own breach, negligence or wilful misconduct. We will notify the Customer promptly of any such claim, allow the Customer to participate in its defence, not settle without the Customer's consent (not to be unreasonably withheld), and take reasonable steps to mitigate our loss.

16. Confidentiality

Each party must keep the other's confidential information confidential and use it only for the purposes of these Terms. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law. Customer Data is the Customer's confidential information.

17. Warranties and liability

17.1 Australian Consumer Law

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Where we are permitted to limit our liability for breach of a consumer guarantee, our liability is limited to resupplying the services or paying the cost of resupply.

17.2 What we don't warrant

Subject to section 17.1 and to section 7 (beta), we do not warrant that Lori will be uninterrupted, error-free or secure, or that it will meet any particular requirement.

17.3 Excluded loss

Subject to section 17.1, neither party is liable to the other for any indirect or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, or business opportunity, however caused.

17.4 Liability cap

Subject to section 17.1, our total aggregate liability to a Customer for all claims arising in any 12-month period is limited to the greater of:

• the Fees paid by that Customer in the 12 months before the first event giving rise to liability; or
• AUD $500.

For End Users and users of the free plan, our total aggregate liability is limited to AUD $500.

17.5 What is not capped

The cap in section 17.4 does not apply to liability for fraud, wilful misconduct, death or personal injury, or breach of section 16 (Confidentiality).

17.6 Customer responsibility

Each Customer is responsible for its own compliance with privacy, child-safety, work health and safety, and volunteering-related laws in respect of its End Users. We do not provide legal, compliance or child-safety advice, and Lori is a tool rather than a compliance solution.

18. Third-party services

Our Services rely on third-party providers, including Stripe (payments), Supabase (authentication and file storage), Neon via Replit (database), Resend (email delivery) and Vercel (website hosting). Our Services may also link to third-party websites. We are not responsible for the content, accuracy, availability, security or privacy practices of third-party services. Your use of a third-party service is subject to that provider's own terms. Where a provider's failure affects Lori, we will take reasonable steps to restore the Service.

19. Force majeure

Neither party is liable for failure or delay in performing its obligations (other than payment of Fees already due) caused by an event beyond its reasonable control, including natural disaster, war, pandemic, industrial action, or failure of a third-party infrastructure provider. The affected party must notify the other as soon as practicable and take reasonable steps to mitigate. If the event continues for more than 30 days, either party may terminate, and we will refund Fees for the unused portion of the current billing period on a pro-rata basis.

20. General

Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor entity on notice to you, provided the successor agrees to be bound by them. If you do not accept an assignment, you may terminate under section 13.1 and receive a pro-rata refund.

Notices. We will send notices to the email address registered on your account, and may also display them in the Lori app. You should send notices to help@betteractscollective.org. Keep your registered email address current.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between us in relation to the Services and supersede any prior representations, other than a signed written agreement referred to in section 1.

Severability. If a provision is unenforceable, it is read down or severed to the minimum extent necessary, and the rest remains in force.

Waiver. A failure or delay in exercising a right is not a waiver of it.

No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship, or a volunteering arrangement between BetterActs and any End User.

21. Disputes and governing law

If you have a complaint, contact us at help@betteractscollective.org. We will acknowledge within 5 business days and work with you in good faith to resolve it. Both parties agree to attempt to resolve any dispute in good faith before commencing proceedings, except where urgent injunctive relief is needed.

These Terms are governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Victoria. Nothing in this section prevents you from bringing a matter before a court or tribunal that has jurisdiction under the Australian Consumer Law or applicable State legislation.

22. Contact us

Our registered details are available through the Australian Business Register at abr.business.gov.au using ABN 90 406 224 512.